The business of being grateful

Being grateful for every client, regardless of size, is one of those often overlooked traits of good customer service.

I’m ready to meet with my client! Now what?

Part II of "Do you really know your clients?" Practical and actionable tips for meeting with your clients.

Do you really know your clients? – Part I

How many clients have you visited in the past six months? Have you ever purposely visited any clients? Let's talk about getting to know your clients.

Shift Happens

It all started almost three months ago. I had to cut two hours of my business day because our nanny had to leave a couple of hours early each day, due to personal circumstances. No big deal —I thought— I’ll just have to readjust a little, maybe take only one break in the morning, cut …

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I’m a translator. ASK ME HOW!

I absolutely love being a translator, translating, and anything that has to do with languages, books... you get the idea. Like any professional translator, I am very proud of my collection of dictionaries –whether in print or electronic form—, which I’m always looking to expand. Although some of my readers/colleagues would disagree, I am also …

Translation business lessons from a remodeling project

About two years ago, my husband and I decided to remodel our Master bedroom’s bathroom. As we already had a design in mind, we started by searching for the perfect materials. We ended up choosing some really wonderful tiles and glass mosaics from a well-known, high-end Spanish retailer. Next, we started looking for the contractor …

Positive is the keyword in communications

A recent exchange with a colleague made me realize the importance of setting a positive tone in all our communications. We were assigned to work together and we were told to coordinate schedules. While I recognize there has been a lot of confusion about the project, I have been trying to do my best to …

Actions worth a thousand (source) words

I still remember the first time I received a gift from a translation agency. It was a wonderful wooden box of artisan truffles, confectioned by a local small business. I was equally impressed by the exquisite chocolates, as I was by the fact that this agency had sent me a present. It forever changed my …