Being grateful for every client, regardless of size, is one of those often overlooked traits of good customer service.
Part II of "Do you really know your clients?" Practical and actionable tips for meeting with your clients.
How many clients have you visited in the past six months? Have you ever purposely visited any clients? Let's talk about getting to know your clients.
It all started almost three months ago. I had to cut two hours of my business day because our nanny had to leave a couple of hours early each day, due to personal circumstances. No big deal —I thought— I’ll just have to readjust a little, maybe take only one break in the morning, cut … Continue reading Shift Happens
I absolutely love being a translator, translating, and anything that has to do with languages, books... you get the idea. Like any professional translator, I am very proud of my collection of dictionaries –whether in print or electronic form—, which I’m always looking to expand. Although some of my readers/colleagues would disagree, I am also … Continue reading I’m a translator. ASK ME HOW!
About two years ago, my husband and I decided to remodel our Master bedroom’s bathroom. As we already had a design in mind, we started by searching for the perfect materials. We ended up choosing some really wonderful tiles and glass mosaics from a well-known, high-end Spanish retailer. Next, we started looking for the contractor … Continue reading Translation business lessons from a remodeling project
A recent exchange with a colleague made me realize the importance of setting a positive tone in all our communications. We were assigned to work together and we were told to coordinate schedules. While I recognize there has been a lot of confusion about the project, I have been trying to do my best to … Continue reading Positive is the keyword in communications
I still remember the first time I received a gift from a translation agency. It was a wonderful wooden box of artisan truffles, confectioned by a local small business. I was equally impressed by the exquisite chocolates, as I was by the fact that this agency had sent me a present. It forever changed my … Continue reading Actions worth a thousand (source) words