The business of being grateful

Being grateful for every client, regardless of size, is one of those often overlooked traits of good customer service.

Advertisements

Coming up in Miami: Spring into Action!

From March 16-18, 2018, Miami is hosting what will surely be the must-attend event of the season for professionals of the T&I industry. Co-organized by the Association of Translators and Interpreters of Florida (ATIF), the Spanish Language Division of the American Translators Association (ATA), and Florida International University (FIU),* Spring into Action will be a […] …

I’m ready to meet with my client! Now what?

Part II of "Do you really know your clients?" Practical and actionable tips for meeting with your clients.

Do you really know your clients? – Part I

How many clients have you visited in the past six months? Have you ever purposely visited any clients? Let's talk about getting to know your clients.

Why machine translation should have a role in your life. Really!

Guest author Spence Green talks about a heated topic: Machine Translation, Translation Memories and everything in between.

Baby Comeback!

For months now, I’ve been looking at the perfect date to start blogging again. I’ve had these great ideas for blog posts – a Spring Cleaning post, a post marking X number of days since my last post, a brief summary of what I’ve been up to since my last entry – but inevitably, all …

Shift Happens

It all started almost three months ago. I had to cut two hours of my business day because our nanny had to leave a couple of hours early each day, due to personal circumstances. No big deal —I thought— I’ll just have to readjust a little, maybe take only one break in the morning, cut …